Optical Drives
Documents/Downloads
Troubleshooting
| Troubleshooting When I turn my CD-RW off, I get a message stating that the drive was disconnected from the computer without being stopped. How do I prevent this from happening? A: You need to use the Safely Remove icon in the system tray to tell the computer to stop using the device. Then you should be able to turn the device off. Does my USB 2.0 CD-RW need drivers for Windows XP? A: No. Windows XP has the USB 2.0 drivers built into the operating system. The CD-ROM is not showing up in Toast. A: Here are some possible solutions: 1. Cycle through the power: 1) Turn the device off 2) Disconnect the USB cable from the device 3) Turn the device on 4) Wait 5 to15 seconds 5) Plug the USB cable into the device 2. On Macintosh, disable the “ISD 200 BOT Bridge” or “Cypress MSC driver” extension: 1. Go to the Apple Menu-Control Panels-Extensions Manager 2. Locate “ISD 200 BOT Bridge” or “Cypress MSC driver” 3. Uncheck the check box if it is checked. 4. Restart your Macintosh 3. On Mac OS 9.1 or higher, disable the “USB Authoring Support” extension: 1. Go to the Apple Menu-Control Panels-Extensions Manager 2. Locate “USB Authoring Support” or “FirwWire….g Support”. Not “FireWire Support” 3. Uncheck the check box if it is checked. 4. Restart your Macintosh On Mac OS 9, my USB 2.0 CD-RW can only burn a CD at 4X speed. A: Mac OS 9 and lower do not support USB 2.0. The drive will use the USB 1.x specification (4X). |