Dockpod RocketPod Docking Station
FAQs
FAQs

Q: How many RocketPod modules can you stack onto a DockPod?
A: You can stack up to five RocketPod modules onto a DockPod. If you have any USB hubs connected to the same computer as the DockPod, the number of USB 2.0 RocketPod modules you can stack on the DockPod decreases by the number of hubs, whether the DockPod is connected to a hub or not. The number of FireWire modules you can stack is not affected by USB hubs, so you can still stack up to five modules in total by combining USB 2.0 and FireWire modules in the same stack. For example: if you have two USB hubs connected to your computer, you can stack up to three USB 2.0 RocketPod modules rather than five. However, you can stack on two FireWire RocketPod modules, for a total of five modules.

Q: Do I need to turn my RocketPod modules on when I stack them?
A: No. If your DockPod is turned on, stacked-on RocketPod modules will power on automatically. If the DockPod is turned off, any stacked-on modules will power on when you turn on the DockPod.

Q: Do I need to turn my RocketPod modules off before I remove them from a stack?
A: No. Anyway, in most cases you simply can’t because the power is controlled from the DockPod. If you want to remove a RocketPod module from a stack, you only need to dismount the device before removing it. After the device is dismounted, it will still be powered on but it is perfectly safe to remove it. If the module you wish to remove has one or more modules stacked above it, you must dismount and remove these modules first.

Q: Can I select which RocketPod modules in a stack to turn on and which to turn off?
A: No. Power to stacked-on modules is controlled via the DockPod. When you turn on the DockPod, all stacked-on modules will power on. If you turn off the DockPod, all stacked-on modules will power off. Before you turn off the DockPod, be sure to dismount all modules.

Q: Do I need to use both the USB 2.0 and FireWire interfaces of my DockPod in order for it to work?
A: No, you can use only one interface if you so choose. DockPod comes with both interfaces to accommodate both USB 2.0 users and FireWire users.

Q: Can I connect DockPod to a USB or FireWire expansion card?
A: Yes.

Q: Can I connect my DockPod to more than one computer at the same time?
A: Yes, actually you can. It is possible to connect the USB 2.0 interface to one computer and the FireWire interface to another computer. Any USB 2.0 RocketPod modules in your stack will be recognized by one computer and only that computer; the FireWire modules in the same stack will be recognized by the other computer and only that other computer. You cannot use a RocketPod module on two computers simultaneously. (The up-coming NASPod will allow you to make your DrivePod(s) accessible to multiple users over an Ethernet network.) If you connect the DockPod to a computer or hub that only supports USB 1.x, any stacked on USB 2.0 RocketPod modules will operate at USB 1.x speeds. You will need to follow any necessary set-up instructions for each RocketPod module, as described in their respective User’s Guides.

Q: Do I need to worry about the exposed Stack&Play connector when my DockPod or RocketPod stack is powered on?
A: Since every RocketPod peripheral has a connector built into the top, you will always have an exposed or free connector with the last (top) module in a stack. Free connectors are inactive; they do not have power, so it is perfectly safe to touch them. However, we do recommend that you cover the free connector using the Connector Cap that comes with every stack-on RocketPod peripheral in order to protect the connector and prevent dust from collecting on it.




Troubleshooting
Troubleshooting

My DockPod won’t power on.
A: Check to make sure all connections are secure. When the DockPod is powered on, the power button will light up blue.

My computer does not seem to recognize the DockPod.
A: DockPod is not a desktop device, meaning it will not appear on your computer's desktop or in My Computer. Only RocketPod modules, such as the DrivePod, will appear on the desktop.

My computer does not recognize a RocketPod module that I stacked onto my DockPod.
A: Make sure you properly followed the set-up instructions for that device. Each RocketPod peripheral has it’s own set-up requirements independent of the DockPod. Also, check to make sure that you are using the correct interface and that it is properly connected. For example, if the RocketPod module you stacked onto your DockPod uses a USB 2.0 interface, make sure you properly connect the DockPod’s USB 2.0 interface to your computer or USB hub.

I have a RocketPod module stacked onto my DockPod, but the Stack light is not on.
A: First, make sure your DockPod is turned on. If it is, the most likely cause is the module is not properly seated on the DockPod. Remove the module and re-connect it, following the connection procedure in the User's Guide. If your stacked-on modules are recognized by your computer and functioning fine but the Stack light is not illuminated, there is a problem with the light itself.

The voltage meter doesn’t seem to work properly.
A: Like the Stack light, the voltage meter is only active when one or more RocketPod modules are stacked onto the DockPod and the DockPod is turned on.

When I leave my computer idle for a while and come back, my RocketPod modules won’t work properly.
A: The most likely cause is that your computer is going into sleep mode. The immediate solution is to restart your computer. To prevent this problem from recurring, set your computer to never go into sleep mode. (See the documentation that came with your computer for instructions.)
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